Privacy Policy

Last updated: 25 August 2026

Oakwell Outfitters respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit OakwellOutfitters.co.uk, contact us, create an account or purchase products from us.

1. Who We Are

Oakwell Outfitters is an independent UK retailer specialising in forestry, arboriculture, woodland equipment, PPE, tools, consumables and related products.

For the purposes of UK data protection law, Oakwell Outfitters is the controller of the personal information described in this policy.

For privacy enquiries, you can contact us at:

Email: stuart@OakwellOutfitters.co.uk

2. Information We Collect

When you use our website or place an order, we may collect information including:

Your name
Billing and delivery address
Email address
Telephone number
Order and purchase information
Account information, if you create an account
Communications you send to us
Information necessary to process returns, refunds or customer-service requests
Technical information such as IP address, browser/device information and website activity
Cookie and preference information

We only collect information that is reasonably necessary for operating our website, fulfilling orders, providing customer service and running our business.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil orders
Arrange delivery of products
Provide order confirmations and delivery information
Manage payments, refunds and returns
Respond to enquiries
Maintain customer accounts
Prevent fraud and protect our website
Maintain business, tax and accounting records
Improve our website and services
Send marketing communications where you have consented to receive them or where otherwise permitted by law
Comply with our legal obligations

4. Our Lawful Bases for Processing

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on:

Contract — where processing your information is necessary to process an order, deliver products or otherwise fulfil our agreement with you.

Legal obligation — where we need to retain or process information to comply with legal, accounting or tax requirements.

Legitimate interests — where processing is reasonably necessary for operating and protecting our business, preventing fraud, improving our services or responding to customers, provided those interests do not override your rights.

Consent — where you have actively agreed to a particular use of your information, such as certain marketing communications or non-essential cookies. Where we rely on consent, you may withdraw it.

5. Payments

Payments made through our website may be processed by third-party payment providers.

Payment providers may collect and process information required to authorise and complete your transaction. Oakwell Outfitters does not need to store your full payment-card details when payment is handled securely by a payment provider.

The payment provider you choose may have its own privacy policy explaining how it processes your information.

6. Sharing Information With Suppliers and Fulfilment Partners

Some products sold by Oakwell Outfitters may be dispatched directly to you by one of our approved suppliers, distributors or fulfilment partners.

Where this happens, we may provide the supplier with information necessary to fulfil your order, such as:

Your name
Delivery address
Contact information where required for delivery
Products ordered
Relevant delivery instructions

We only share information reasonably necessary to fulfil the order or provide the relevant service.

This section is particularly important for Oakwell because of the supplier-fulfilment model we’re developing.

7. Delivery Companies and Other Service Providers

We may share necessary personal information with organisations that help us operate the business, including:

Couriers and delivery companies
Product suppliers and fulfilment partners
Website and hosting providers
Payment processors
IT and security providers
Accounting and professional advisers
Email or communications providers

We do not sell your personal information to third parties.

8. Marketing

If you choose to receive marketing communications from Oakwell Outfitters, we may contact you about products, offers, guides and other relevant information.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

We will continue to send necessary transactional communications, such as order confirmations and delivery updates, regardless of your marketing preferences.

9. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and online shop to function correctly. For example, WooCommerce uses cookies to remember shopping-basket contents and maintain customer sessions.

Other cookies may be used for analytics, preferences or marketing where those services are enabled.

Where consent is legally required, non-essential cookies should not be placed until the visitor has provided appropriate consent. The ICO distinguishes these from strictly necessary cookies, such as those required for an online shopping basket.

More detailed information about the cookies used on our website may be provided through our cookie settings or Cookie Policy.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, tax, fraud-prevention and reporting requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, we will delete, anonymise or securely dispose of it where appropriate.

11. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

Ask for a copy of personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete certain personal information
Ask us to restrict how certain information is used
Object to certain processing
Request transfer of certain information
Withdraw consent where processing is based on consent

Not every right applies in every circumstance.

To exercise your rights, contact:

stuart@OakwellOutfitters.co.uk

We may need to verify your identity before completing certain requests.

13. Complaints

If you have concerns about how Oakwell Outfitters handles your personal information, please contact us first so that we can investigate.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Information Commissioner’s Office

The ICO specifically requires privacy notices to explain that individuals can complain to it about how their information is handled.

14. Third-Party Websites

Our website may contain links to websites operated by third parties.

Oakwell Outfitters is not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. Changes to This Policy

We may update this Privacy Policy as Oakwell Outfitters develops, including when we introduce new suppliers, payment services, analytics tools or other services.

The latest version will be published on this page with an updated revision date.